I Choose to be Maladjusted

Tuesday, January 17, 2012 by Bonnie

Over the years I have loved Martin Luther King, Jr for his commitment to living heaven on earth and I've disliked him for his alleged philandering. When I learned it was a mother who said to him in the grocery story "I hope someday our children can play together and not be judged by the color of their skin but instead by their character," I was angry he didn't credit her for these heart felt words...

Starbucks: Creating Jobs, Seeding Lives

Tuesday, November 1, 2011 by Bonnie

Friends, My heart is so full of joy right now. There are moments when I am proud to be an American.  Where wearing the "country" label feels good upon my skin. Today, I experienced one of these moments. My morning started as it often does with a walk to my local Starbucks...

What I Want from Customer Service

Thursday, August 4, 2011 by Bonnie

I envision a world where customer service looks like this: 1. When you buy a product or service it is delivered as promised and in the timeframe agreed upon. 2. If an error is made on the side of the company/service provider an apology is given followed by a remedy.  Responsibility is taken.  Communication remains open...