Breaking a Habit through Awareness and Choice
I bought some products from Aveda yesterday. I had tried to order my foundation throughout the pandemic and they were sold out. The supply had been replenished and I received an email offering me 25% off my purchase and routing me to the website. I ordered. I paid. I checked out. Then I took a survey. The survey asked for my feedback. My feedback was I am disappointed that I had to wait for the inventory. Then the follow up question was … get this … it is BIG … Was your feedback positive, negative, or both. That question woke up a trained habit within myself that said, “feedback equals improvement.” So I did look up the word feedback which does mean pointing out what needs improvement, so in essence I was giving feedback. Yet this follow up question woke me up to a habit. I stopped to think of ALL of the wonderful things the store did right and I liked. 1. They let me know when the...
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